We supply a full range of commercial kitchen equiment including cooktops, fryers, ice machines, dishwashers, stainless steel benches, sinks, taps, Asian wok burners, noodle cookers, steamers, stockpot burners, commercial fridges, commercial freezers Australia-wide. Ring us for a better deal!
FAQ
CaterWorks can offer prices substantially lower than you would pay in a retail outlet because we:
Source our products directly from manufacturers around the world;
Purchase in shipments much larger than most retailers to obtain a better price;
Do not involve or rely on any intermediaries to source our products;
Sell online or directly from our warehouse which eliminates expensive retail costs.
Yes, we open our warehouse to customers from Monday to Friday between 9:00am and 4:00pm. You can actually view the items before you buy.
We have two simple steps for ordering:
Step 1: Browse the item you wish to purchase, use our searching box on the top or click on the category list on the left of the page. When you have found the products you would like to purchase, simply click the "Add to Cart" button. You will see these items in your shopping cart now (View cart).
Step 2: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.
Yes, we only use the reputable suppliers and most have supplied us for many years.
Our products all offer 1 year warranty.
Due to stock turnover and nature of business, our products are sold on a first order - first sold basis. You may place an order for the item you wish to purchase first and make your payment within 2 days.
Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address.
Your order will be cancelled and the item returned to our inventory if we could not confirm your payment in (Bpay: 7 / Credit Card: 2 / Paypal: 2) days after you have placed your order . But usually we will notify you via email or phone .
If you place your order by 1:00pm, your item will be sent out on the same day after we have confirmed your payment. Otherwise, it will be in the next day.
Yes, you can send your own courier or transport company to pick up your goods on your behalf.
To update your “My Account", please login with your email address and password.
To retrieve your password, please click on "Forgot Your Password" at the login page, and then enter your billing email address. We will send your password to your billing email address.
To change the billing address, please log into your account and click on "Order History". Then select the order ID and click “Edit Billing Address”. Fill in the detailed address information as requested. Click the “Save” button to finish.
To change your registered email address, please log into your account and click "Login Details". Please enter in your new email address. Click the “Save” button to finish.
